Shipping policy

Every Luzera piece is handmade and made to order. That means after you place your order, I start working on your piece. It doesn't come from a warehouse — it comes from my hands.

Production time: 1 to 2 weeks from the day your order is placed.

Domestic shipping: 3 to 5 business days after your piece is ready.

International shipping: 7 to 14 business days after your piece is ready.

Tracking: You'll get a tracking number the day your order ships.

Shipping rates: Calculated at checkout based on your address.

If a delay ever happens (materials, holidays, human life), you'll hear from me directly — not a template email.

Questions? Email luzerallc@gmail.com.